Your entire hotel operation in one system.

Inbox, reservations, rooms, guests, and reports in one place, with an AI concierge that drafts every reply. No five open tabs, no parallel spreadsheets, no lost context.

View demo
  • Unified inbox
  • Reservations & rooms
  • AI Concierge
  • On your own infrastructure
HotelFlow unified inbox with Email, SMS, Instagram, and Messenger conversations plus guest context
  • 7modules on one screen
  • 4unified channels
    Email · SMS · Instagram · Messenger
  • 1AI concierge built in
    humans approve every message
  • 0app to install
    runs in the browser
The problem

Today hotel operations live in disconnected pieces.

Front desk works one way, messages arrive elsewhere, reservations sit in another system, and room status lives on a separate sheet. HotelFlow brings it all together.

  • Front desk

    Team juggling channels with zero guest context.

  • Messages

    Email, SMS, Instagram, and Messenger scattered — no shared history.

  • Reservations

    Confirmations lost between email, spreadsheets, and sticky notes.

  • Rooms

    Housekeeping and availability with no real-time visibility.

  • Guests

    No history, no saved preferences — every stay starts from scratch.

One unified inbox

Four channels, one inbox.

Email, SMS, Instagram, and Messenger land in the same place, with guest history and context right beside each thread. Your team stops jumping between apps.

  • Email

    Booking inquiries, confirmations, and follow-ups in one thread.

  • SMS / Text

    Arrival updates, quick replies, and direct booking conversations.

  • Instagram

    Direct messages, story replies, and comments turned into conversations.

  • Messenger

    Facebook messaging with cross-channel guest history.

HotelFlow unified inbox

Everything in one place, with the guest profile beside each thread.

12 unread
  • CR Amanda Brooks Does the spa have availability tomorrow at 10am? EMAIL
  • JS Michael Torres Confirming arrival today at 4pm — flight DL-685. SMS
  • RC Laura Bennett I need to cancel reservation R-10500. MSG
Modules

Everything you need to run the day.

Seven modules built for the real flow of an independent hotel, from the first guest message to the weekly report.

Inbox

Email, SMS, Instagram, and Messenger in one view, with guest context and internal notes for your team.

Reservations

Direct and internal reservations with arrivals, departures, rate, and payment status clear for the day.

Rooms

Floor map with real-time room status: occupied, clean, dirty, inspected, or maintenance.

Guests

Guest profile with preferences, loyalty, language, stay history, and internal tags.

Reports

Occupancy, revenue, and booking sources in a simple view for owners and managers.

Settings

Hotel channels, teams and roles, quick replies, internal tags, and property settings.

AI Concierge

A copilot for your team — not a replacement.

The AI Concierge drafts replies with guest context and hotel policy. Your team reviews, edits, and sends. No blind automation.

  • Context-aware suggestions

    Suggests replies tailored to the channel, language, and guest situation.

  • Guest context

    Active reservation, preferences, loyalty, and history visible beside each thread.

  • Humans approve

    Nothing sends on its own. Your team approves, edits, and owns every message.

In this demo, the AI Concierge runs on simulated data so you can see the workflow. Live WhatsApp and Instagram integrations are not connected yet — we are building them.

Tour

See the product in action.

Real demo screenshots. Inbox, rooms, and mobile view with simulated data. Explore everything in the live demo.

Inbox

One view to respond from.

Guest conversations with context beside each thread: active reservation, preferences, and history. The AI Concierge drafts the reply; your team confirms and sends.

  • Multichannel view in one place
  • Internal notes for the team
  • One-click AI suggestion
hotelflow.us / inbox
HotelFlow inbox with simulated conversations and guest context beside each thread
Rooms

Your hotel map, in one view.

Operational status by floor at a glance: occupied, clean, dirty, inspected, or maintenance. Front desk and housekeeping share the same screen — no parallel spreadsheets.

  • Floor map
  • Real-time status (simulated in demo)
  • Room types, rates, and capacity
hotelflow.us / rooms
HotelFlow Rooms module with floor map and housekeeping and occupancy status
AI Concierge

Your own AI agent, with your hotel's voice.

Create AI agents with personality, instructions, and your hotel's knowledge base: booking policy, menus, spa services, rates, and local guide. The agent handles conversations or drafts replies your team approves before sending.

  • Multiple agents (Harbor, BookBot) with their own channels
  • Auto mode or human-in-the-loop suggestions
  • Per-agent knowledge base (PDFs, menus, rates)
hotelflow.us / ai
HotelFlow AI Concierge module with virtual agents, personality, and hotel knowledge base
View demo

Your session does not send messages to any real channel.

Your infrastructure

Your hotel. Your data. Your server.

HotelFlow is not multitenant SaaS where your data shares a bed with 100 other hotels. It's a dedicated installation on infrastructure you choose, with your domain, your database, and your backups under your control.

  • Dedicated installation

    One instance for your hotel. No shared resources, database, or reservations with anyone else.

  • Data on your infrastructure

    Postgres on your server. Your domain (hotel.yourbrand.com). Backups under your control — no vendor hostage.

  • No vendor lock-in

    Take your data whenever you want. No forced migrations, no export fees for what's already yours.

Who it's for

For hotels with too much work and not enough time to waste.

If your team feels operations slipping between messages, reservations, and rooms, HotelFlow is for you. Built for hotels that want to run better without adding yet another tool.

  • Operations with too many open fronts

    Email, SMS, Instagram, Messenger, reservations, rooms, and reports. All at once, every day, with no central system.

  • Team time lost on repetitive tasks

    Answering the same question five times, hunting for a reservation in three places, texting housekeeping if room 304 is ready.

  • Ready to professionalize operations

    Take guest service and traceability to the next level — without enterprise contracts or six-month implementations.

Before vs after

The same day. Operated differently.

What a hotel morning looks like without HotelFlow — and the same morning with your whole team on one screen.

Today · without HotelFlow

5 tabs, 3 spreadsheets, 2 group texts.

  • Amanda emails, Michael texts, and Laura messages on Facebook. Three tabs, three tones, zero shared history.
  • Front desk asks housekeeping by voice note if room 304 is ready. The answer arrives 20 minutes later.
  • Tomorrow's reservation is in Excel; payment proof is a screenshot in the owner's text thread.
  • The guest asks for the third time and nobody remembers the low pillow and black coffee.
  • The owner opens four systems at 7am to see how the week's occupancy looks.
With HotelFlow

One inbox, one map, every guest remembered.

  • All conversations land in the same inbox, with reservation and guest history beside each thread.
  • Every room's status visible to front desk and housekeeping in real time.
  • Reservations, arrivals, departures, rate, and payment status on the same screen.
  • Repeat guests arrive with their profile ready: preferences, language, loyalty, and internal notes.
  • Occupancy, revenue, and booking sources in one view for management.
Pricing

Simple pricing for independent hotels.

One-time setup plus a monthly fee. Dedicated installation, training included, and your first month of support on us.

Setup
$3,000

One-time implementation

  • Smart booking page + unified inbox
  • Email, SMS, Instagram & Messenger setup
  • Staff training & onboarding
  • First month included
Monthly
$500/mo

Per property

  • Dedicated hosting & updates
  • Ongoing support
  • AI concierge included
  • Your data, your server

For boutique & independent hotels · 8–40 rooms · US market

Live demo

See your hotel running differently — in under a minute.

Walk through inbox, reservations, rooms, guests, and AI Concierge with simulated data from a full boutique hotel. Nothing to install, no forms, no commitment.

View demo

No signup · no install · no real messages sent